Contact information

Got a question about your order, a blind box pull, or just want to fangirl over the latest Jellycat drop? We're here for it! The Charmie & Co team is a small but mighty crew based in Melbourne, and we genuinely love hearing from our fellow collectors.

Fill out the form on our contact page or email us directly at hello@charmieandco.com, and we'll get back to you as soon as we can — usually within 1–2 business days. For order updates, shipping questions, or help finding that elusive secret figure, don't be shy!

You can also find us on Instagram and TikTok @charmieandcoau for restock alerts, unboxings, and giveaways.